Smiling staff and a genuinely attentive attitude. They hid the crack in the glass as much as it can be hidden, explained every detail and agreed it with me. I'm glad this level of service exists in Tbilisi.
A chip or crack in the windshield does not give a universal answer about filing a KASKO claim. Coverage, approval steps, deductibles and required documents depend on the individual policy. Check those terms with your insurer before repair. BESTAUTO can assess the damage and explain whether glass repair is worthwhile; the insurance company decides any reimbursement.
What to check in your policy
Ask the insurer whether glass damage is covered, whether the cover applies to repair or only replacement, whether a deductible applies and whether approval is needed before work starts. Also ask whether you may choose your own workshop and what supporting documents are required. Do not rely on general terms from another policy: terms can differ even within one company.
If the insurer requires an inspection or advance decision, follow the process in your policy before repair. Keep photos of the damage and the insurer's response. Photos or a receipt alone do not guarantee reimbursement; check the claim requirements and deadlines with your insurer.
As an example of product differences, Aldagi lists windshield damage cover and different deductibles. These are not the terms of your policy: check your contract and agree the claim process with your own insurer.
Repair or replacement
First, the damage itself needs assessment. Crack length is only one factor: location, branching and the condition of the glass also affect the decision. BESTAUTO repairs 15–30 cm cracks after an inspection when repair is worthwhile. In some cases, the technician may recommend considering glass replacement.
If the insurer offers replacement or refers you to a particular provider, agree on the next steps with them. A workshop's view of technical repairability and an insurer's decision on cover are separate questions.
BESTAUTO prices
For windshield repair, the published starting prices are:
- Chip up to 1 cm — from 60 ₾.
- Chip 1–2 cm — from 80 ₾.
- Crack up to 15 cm — from 95 ₾.
- Crack 15–30 cm — from 140 ₾.
For a 15–30 cm crack, “from 140 ₾” is the starting price for a possible repair, not a promise to repair every crack in that range. The technician confirms suitability and the final price after inspection. Compare that amount with your policy's deductible and terms; whether a claim is worthwhile cannot be decided in advance.
An example of comparing costs
Suppose a policy has a 200 ₾ deductible and, after inspection, a suitable crack repair is quoted at exactly 140 ₾. In that hypothetical example, there may be no payment if that deductible applies. The actual price starts from 140 ₾, deductible terms vary, and repair may not be worthwhile. Decide whether to claim only after checking your policy and the insurer's response.
Frequently asked questions
Can I claim after the repair is already done?
It depends on your policy and the insurer's process. Some insurers require notice or approval before work begins. If you plan to claim, check the process first and keep the documents they request.
Are photos and a receipt enough?
Not necessarily. The insurer may ask for more information or its own inspection. Confirm the document list and payment terms with them. BESTAUTO can tell you which documents it issues for the proposed work before you decide on repair.
How much does a 25 cm crack cost to repair?
The 15–30 cm range starts from 140 ₾ in the price list. An inspection determines whether repair makes sense for that crack and what it will cost. Insurance cover is determined separately under the policy.
Next step
Read your KASKO terms and contact the insurer if you expect reimbursement. To assess the damage itself, visit windshield repair. An inspection will establish whether repair is suitable and its price. All services are available at both studios: Saburtalo and Guramishvili.