Smiling staff and a genuinely attentive attitude. They hid the crack in the glass as much as it can be hidden, explained every detail and agreed it with me. I'm glad this level of service exists in Tbilisi.
When a windshield develops a chip or crack, start with an assessment of the actual damage. A small chip is not always repairable, and a crack does not always mean replacement. Suitability for windshield repair in Tbilisi is established after inspection.
A stone impact, stress on the glass and temperature changes can cause different kinds of damage. Size, shape and location guide the next steps; appearance from a distance cannot reveal the condition of every layer.
When to consider repair
Repair of a suitable chip or crack involves filling the damage with specialist resin. It may improve the damaged area and allow the installed windshield to remain. Before work, the technician explains the expected result and the mark that may remain.
An inspection considers:
- chip size, crack length and every branch;
- depth and the condition of the glass layers;
- location relative to the edge and the driver’s view;
- dirt, moisture and previous repair attempts;
- glass features, cameras, sensors and vehicle manufacturer guidance.
Prompt contact helps assess damage before further changes or contamination. There is no fixed period that guarantees repairability; the age of a chip does not replace an inspection.
Four main decision factors
1. Chip size and crack length
BESTAUTO lists a chip up to 1 cm from 60 ₾ and 1–2 cm from 80 ₾. A crack up to 15 cm starts from 95 ₾; 15–30 cm starts from 140 ₾. A price category helps with budgeting but does not establish repairability.
We repair 15–30 cm cracks after inspection, when worthwhile. There is no published price for longer cracks. Read more about crack length and repair conditions.
2. The view from the driver’s seat
A visible line or filled mark may remain after repair. If it interferes with seeing the road, light and objects, filling the damage alone does not give an acceptable outcome. The view is assessed from the driver’s position.
Damage near a camera or sensor requires consideration of manufacturer guidance. A small defect alone does not establish that a vehicle system is unaffected.
3. Location near the glass edge
The technician checks whether the crack reaches an edge, its path and the condition of that area. “Near the edge” does not produce the same decision for every vehicle. Replacement is discussed if an appropriate repair result cannot be achieved.
4. Damage type, depth and condition
A chip with cavities must be distinguished from a shallow surface pit. Branches, layers and contamination also need checking. A surface defect should not automatically be treated as suitable for resin filling. Both deep and recent cracks need an assessment.
Comparing situations: questions for the inspection
| Situation | What affects the choice |
|---|---|
| Small, recent chip | Consider repair after checking depth, contamination and visibility. |
| 1–2 cm chip outside the direct view | The size falls in the from-80 ₾ category; other conditions still need checking. |
| Short crack with no obvious change | Inspection establishes suitability; absence of visible growth does not prove it. |
| Damage in front of the driver | Assess the remaining mark and view. Discuss replacement if the outcome is unacceptable. |
| Crack near an edge | Check its path, branches and the edge condition; location alone is insufficient. |
| Long, deep or branching crack | Check layers and the potential outcome. A 15–30 cm crack requires inspection. |
| Several damaged areas | Assess them together, including their location and previous repairs. |
These are questions to discuss, not a diagnosis from a table. Replacement becomes an option when repair is unsuitable for the actual damage or cannot give an acceptable result.
Why prompt assessment helps
Damage may change and dirt or moisture may get inside. Glass condition is affected by use and loads, including:
- temperature changes and concentrated heating or cooling;
- impacts and forceful door closing;
- road vibration;
- rough cleaning of the damaged area.
Elapsed days cannot predict future crack length or guarantee that the windshield can be kept. Tell the technician when the damage appeared and whether it has changed.
How a chosen repair is carried out
Assessment and agreement
The damage is checked from inside and outside. The expected result, price and time for the actual job are discussed before work.
Preparation
Contamination and moisture are assessed and the area is prepared using a method appropriate to the selected repair system.
Resin filling
Air is removed and suitable damage is filled with repair material. The work concerns the damaged area; it does not replace the windshield or restore every original property.
Curing and checking
The material is cured according to system instructions, the filled area is finished and the result checked. A mark may remain. More detail: windshield chip repair stages.
Repair benefits and limits
- It addresses local damage if that damage is suitable for repair.
- It may allow the installed windshield to remain and avoid replacement work.
- It provides a separate scope and price to compare with a replacement quote.
Filling does not mean a completely invisible mark, factory strength or the same outcome for every crack. Discuss the later condition and care with the technician for the system used.
When to discuss replacement
Replacement may be needed if a specialist cannot offer an appropriate repair. Reasons for a separate assessment include:
- damage to glass layers or the interlayer;
- multiple branches or several significant damaged areas;
- contamination that prevents the intended result;
- an unacceptable remaining mark in the driver’s view;
- effects on cameras, sensors or other glass features.
Ask the replacement provider about suitable glass, installation scope, total cost and the vehicle’s requirements for system checks or calibration. Those requirements depend on the vehicle and manufacturer guidance; they are not part of BESTAUTO’s listed repair price.
BESTAUTO repair prices
- Chip up to 1 cm — from 60 ₾.
- Chip 1–2 cm — from 80 ₾.
- Crack up to 15 cm — from 95 ₾.
- Crack 15–30 cm — from 140 ₾, after inspection and when worthwhile.
Current categories are on the service page. The final repair price is agreed after assessing the damage. Replacement is quoted separately by its provider.
Separate services: windshield polishing — from 200 ₾; windshield grinding — from 250 ₾. These address suitable surface defects. They do not replace crack repair. The method is selected after inspection.
What to tell us before inspection
- Give the make, model, damage location, approximate size and when it appeared.
- Include an overall glass photo and a close-up; photos help start the conversation.
- Do not fill the damage with household glue or press on it to measure it.
- Avoid very hot water on cold glass and rough cleaning of the area.
- If damage is changing quickly or affects visibility, discuss a safe way to have it assessed.
A preliminary conversation does not establish whether continued driving is appropriate. The repair decision depends on the condition of the actual glass.
Frequently asked questions
Can every small chip be repaired?
No. Assessment includes layers, shape, position, contamination and the view after repair, as well as size.
Does a crack automatically mean replacement?
No. BESTAUTO repairs 15–30 cm cracks after inspection, from 140 ₾, when the work is worthwhile. Replacement is discussed for unsuitable damage. Read about assessing a 15–30 cm crack.
Will a mark remain?
A mark may remain. Before work, the technician explains the expected appearance and limitations for the actual damage.
Should I come promptly or wait a few days?
Contact a specialist promptly for assessment rather than waiting for changes. There is no identical repair window for all damage.
Making the decision
Compare the expected repair outcome with replacement for your vehicle: visibility, glass features, work scope, price and time. Choose based on inspection and the agreed result, rather than length or a starting price alone.
All services are available at both studios: Saburtalo and Guramishvili. Choose a convenient studio and show us the damage to discuss repairability and the next steps.